|South East Spas has created backyard oases in southeast Florida for over 40 years. Founded by Phil Giles, South East Spas is a family owned pool and spa business that has a great reputation for delivering quality products and service to its customers.
What makes South East Spas stand out from the competition? According to Steve Sharp, Sales Manager, it is that they are strategically placed in an area of need. “We also run aggressive off-site sales events,” states Sharp. “We are open 7 days a week to help our customers. Add to that, we are a full service retailer with a warehouse, delivery and service personnel. Three of our staff members have over 50 years in the industry; others have over 22 years in.”
It’s this longevity in the industry that has made the difference with South East’s customer service as well. Sharp indicates that the staff goes through extensive training to become certified pool and spa professionals. “Our more experienced employees also help mentor the younger ones,” states Sharp.
In addition to hot tubs, South East Spas offers a full line of grills, swim spas, exercise spas and saunas. “We also carry a full product line of chemicals and gadgets to go with the pools and spas,” says Sharp.
Sharp indicates that South East has seen the good times and the lean times in the industry. The economic climate has a great effect on how well their business fares. “I would have to say though, that the biggest obstacle is maintaining great customer service,” states Sharp. “Getting quality customer service people to support our customers can be tricky.” He quickly adds, “We’ve got a good group now though.”
2017 is going to be a year South East Spas continues its growth pattern. “We are looking forward to exceeding last year with both sales and profit with the products we sell,” says Sharp.
South East Spas has been a Nordic Dealer Partner since 2013. Sharp is very pleased with the way Nordic Hot Tubs complements the other product lines South East Spas offers and with the reputation they have in the field. “Nordic’s are durable, simple to operate and very reliable,” he says. “From a company standpoint, Nordic is easy to do business with.”
Sharp offers this advice to other dealers, “Don’t be afraid to grow and be aggressive. It’s always better to have the customer buy from you than from the competition.”
The South East Sales Team can be reached through the website and on Twitter. Also, follow them on Twitter! Instagram is coming soon!