|Tim and Catherine Love opened the Pool and Spa Connection at 8705 Asheville Highway in Spartanburg, South Carolina in 1995. Twenty two years later, they have 18 employees and a second store located in Greenville (Simpsonville) at 108 Batesville Road.
The Loves have been in the pool and spa industry for many years. When Tim was in college, he started building pools, learning the trade from the ground up. In 1995, as Catherine states, “Tim got the itch to start his own business and here we are!” The Loves have that perfect blend of skill sets as husband and wife business owners. Catherine’s background is in finance and manages the retail and business portion of the company while Tim handles outside sales and construction.
In addition to hot tubs, Pool and Spa Connection builds in-ground pools, is a Bio Guard chemical dealer and carries Big Green Egg outdoor grills. They also repair and renovate pools, sometimes even filling them in! “We take care of pools from birth to death,” says Catherine with a smile. “About the only thing we don’t do is above ground pools!” she adds.
Catherine feels that what sets The Pool and Spa Connection apart is their service. She states, “We service what we sell of course, but we are knowledgeable about all brands.” They have a dedicated, in-house service department which Love says makes them more responsive to the customers’ needs. “A product warranty is only as good as the people who sold you the product,” she says. “We are not like some other businesses out there who offer a ‘Tail Light Warranty’…you know…when the warranty lasts only as long as you can see their taillights!”
Being in business for twenty two years, the Loves have seen the market cycle up and down. 2008 stands out for Catherine as a year they ‘weathered’, survived and came out stronger. “It was rough but we made it,” she states. She feels the survival of the Pool and Spa Connection is attributable to being willing to do what it takes. “We have a great staff here and they are willing to go the extra mile,” she says proudly.
Another challenge was expanding and opening the 2nd store in Greenville. “We’re too big to be small but too small to be big,” Love laughs. To make it work she and their staff ‘wear a lot of hats’ but keep it all about the customers. “We can’t do it without the customers and we can’t do it without the employees,” she states.
This year is proving to be a good year for the Pool and Spa Connection. The pool season is busy and the Loves wouldn’t want it any other way. “We’re going to meet and exceed last year’s sales,” says Catherine. Although they are on track to make this a record sales year, Catherine’s goal is to also keep everyone safe.
The Loves added Nordic Hot Tubs to their product line in 2010 and Catherine is very happy with the results. “I like their reliability and that they are closer to us here on the East Coast than other manufacturers,” she states.
Catherine has this advice for other Nordic Dealers, “Stick to the Nordic story! Talk about Simple, Therapeutic, Affordable and Reliable.” However, Catherine feels the most important thing is to be honest, sincere and have personal integrity.
Join Tim, Catherine and the Pool and Spa Connection Sales Team as they host a Nordic Truckload Sale this Thursday, May 25 through Saturday, May 27.
Contact Pool and Spa Connection through the website or find them on Facebook.