|“I was born in this business!” says Wendy Purser, Owner of Hampstead Pool, Spa & Patio in Hampstead, North Carolina.
“No, really! I was born in this business!” Wendy’s parents were selling package pools when she was a child so she truly was born into the business. By the early 1970’s they had opened a retail store and, later in that decade, brought in their first hot tub. “I’ve been in this business so long that my calculator broke trying to figure it out!” she quips.
Currently, Wendy and her husband, Neal Purser, own and operate Hampstead Pool, Spa & Patio which they established in 1991. Normally employing a staff of five throughout the year, they add employees during the busy pool season to accommodate increased sales and installations. Hampstead Pool, Spa & Patio is true to its name as they sell and install pools, hot tubs and carry all the products related to maintaining swimming pools and hot tubs.
The Pursers have worked to build Hampstead Pool, Spa & Patio into a quality based company by carrying high quality products and employing experienced, knowledgeable sales, installation and service staff. “Most of my employees have five or more years in the business,” says Purser proudly.
Wendy is happy with the business climate in 2017. “One of our biggest obstacles has been the economy for the past eight years,” she says. “However, this year is turning into one of the busiest we’ve ever had.” She credits the relaxation of lending and other regulations plus an increase in consumer confidence.
To boost sales, Wendy has a unique system where she posts hot tubs coming in on a white board for her customers to see. “We end up selling them before they even get here!” she says with a laugh. “I can’t even get a tub wired for the floor! If that’s a problem, then that’s the hot tub brand you want to have!”
Hampstead Pool, Spa & Patio brought the Nordic Hot Tubs line into their showroom in 1999. “This [Nordic] is the only brand that we’ve had a continuous relationship with,” states Wendy. She also quickly adds that her favorite thing about Nordic is the Customer Service Manager, Rodney Tracey. Her other favorite things about Nordic are that they are made in the USA and of high quality with very little warranty work. “Nordic tubs sell well because they have a tub model for everybody,” she says.
This November will be an exciting month for Wendy as she will be giving a class at the International Pool Spa Patio Expo in Orlando, Florida. “I’ll be teaching the class, ‘Service to Installation’, which will help service people transition to pool installers and their first excavation,” she states.
“My advice to any other dealer is to sell Nordics!” she quips and quickly adds, “But, if you are already selling Nordic, make great relationships with a number of electricians!” She found out through experience it is most helpful to have a number of good tradespeople to call on for installations. Wendy also advises to stay away from salt water tubs. “Use the ozone type systems and other sanitizers! Especially the new 2-stage Nordic Pure™, they’re wonderful!” she states.
The Pursers, Wendy and Neal, and the Hampstead Pool Sales Team can be reached through the website or find them on Facebook!
Hampstead Pool, Spa & Patio's, interior display.
A panoramic view of Hampstead Pool, Spa and Patio's interior showroom.
(click on photo for larger view)